Overview

At The School of Wigs, we value open and clear communication with our students and customers. This Contact Information Policy outlines how to reach us, what to expect when you do, and how we handle the information you share with us when making contact.

How to Reach Us

We offer customer support primarily via email. You may contact us at any time using the channels below:

Response Times

Our customer support team is committed to responding to all inquiries within 24 to 48 hours during standard business hours. Please review our availability below:

If you contact us outside of business hours, your message will be addressed on the next available business day. We appreciate your patience.

Urgent Matters

For time-sensitive issues related to your order or account access, please email us at hello@theschoolofwigs.com with the word URGENT in the subject line. This flags your message for priority attention and helps us get to you as quickly as possible.

Information Security When Contacting Us

We take the security and privacy of your personal information seriously. When contacting us via email or phone, please do not include any of the following in your message:

• Passwords or account login credentials
• Full credit card or banking details
• Social Security numbers
• Any other sensitive confidential data

Our support team will never ask you to provide passwords or full payment details through email or over the phone. If you ever receive a message claiming to be from The School of Wigs requesting this type of information, please do not respond and contact us immediately to report it.

Feedback & Suggestions

We genuinely welcome your feedback, suggestions, and comments about our products, courses, and overall student experience. Your input directly shapes how we grow and improve our offerings. Please send any feedback to hello@theschoolofwigs.com with "Feedback" in the subject line.

What to Include in Your Message

To help us resolve your inquiry as quickly as possible, please include the following information when contacting us:

• Your full name and the email address associated with your purchase
• Your order number or transaction ID (found in your confirmation email)
• The name of the product or course you are inquiring about
• A clear description of your question, issue, or concern
• Any relevant screenshots or error messages, if applicable

Complete information allows us to assist you faster without unnecessary back and forth.

What Our Team Will Never Do

To protect you from fraud and impersonation, please be aware that The School of Wigs support team will never:

• Ask for your password, full credit card number, or banking information via email or phone
• Request payment through Zelle, Cash App, Venmo, or any unofficial payment channel
• Offer refunds in exchange for personal information
• Contact you from any email address other than one ending in @theschoolofwigs.com

If you receive a suspicious message claiming to be from The School of Wigs, do not click any links or provide any information. Contact us directly at hello@theschoolofwigs.com to verify.